Question: For additional articles and information on the customer service profession and job of CSRs, visit the authors Customer Service Skills Blog www.customerserviceskillsbook.com to search Customer

For additional articles and information on the customer service profession and job of CSRs, visit the author’s Customer Service Skills Blog www.customerserviceskillsbook.com to search “Customer Service Representatives” and related topics addressed in this chapter. Also, search www.youtube.

com to watch short videos on the customer service profession.

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