1. Why did Amanda Carruthers write her complaint letter? 2. Why does the store have a policy...
Question:
1. Why did Amanda Carruthers write her complaint letter?
2. Why does the store have a policy that customers will receive items free if they scan at a higher price at the checkout than advertised in the store?
3. Why did the store repeatedly fail this customer during the service encounter?
4. What should the president of Green Village Grocer do?
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1 Amanda Carruthers may have written her letter for a number of reasons Students may want to argue that she is simply someone who likes to complain that she has become frustrated with a series of bad ...View the full answer
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