Question: List three specific techniques for developing a warm, friendly, and conversational tone in business messages. a. Imagine that you are sitting next to the receiver,

List three specific techniques for developing a warm, friendly, and conversational tone in business messages.

a. Imagine that you are sitting next to the receiver, and talk to that person with words that sound comfortable to you.

b. Use occasional contractions, such as we're or I'll.

c. Avoid legal terminology, technical words, and formal constructions (such as herewith, aforementioned, the undersigned, the writer).

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