Aangi sends Anil a purchase order stating that only her terms apply and that in the event of a dispute between the parties in connection with the transaction, the dispute will be submitted to arbitration. Anil replies with a confirmation form that indicates that only his terms will apply and that in the event of a dispute between the parties in connection to the transaction, there will be no arbitration. Anil ships the goods, Aangi accepts them, and a dispute develops. What results and why?

What if, instead, the purchase order had mentioned nothing about arbitration, but Anil’s confirmation included a provision for arbitration. What results and why?