If you are making a routine reply to a customer, its a good idea to a. Leave
Question:
If you are making a routine reply to a customer, it’s a good idea to
a. Leave out any negative information
b. Include resale information to assure the customer of the wisdom of his or her purchase
c. Leave out sales promotion material, which would be tacky to include
d. Do all of the above
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The correct answer is d Do all of the above When replying to a customer it is always best to be posi...View the full answer
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Related Book For 
Excellence In Business Communication
ISBN: 9780134319056
12th Edition
Authors: John Thill, Courtland Bovee
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