In an attempt to streamline the ordering and invoicing process within your organization, all documents are now routinely formatted as read-only and cannot be edited. This is meant to secure the system and ensure that no unauthorized corrections are made. If changes are needed to the documentation, then it is necessary to send an email to the originator of the document requesting an amendment.

As your department is responsible for analyzing customer orders and then generating marketing emails to suggest add-on products and services, you need to access the order data quickly and compare it to the database of product and service codes. The formatting means this must be manual instead of automatic.

The changed system is slowing down your department’s work, and you wonder what the medium- to short-term implications might be for sales.

Your task: The new system was introduced by the head of IT.

Write a brief email asking them to consider calling a meeting of document users to discuss the question of document security.