What is the likely reaction of mobile shoppers if they encounter e-commerce websites that are slow to
Question:
What is the likely reaction of mobile shoppers if they encounter e-commerce websites that are slow to load or confusing to navigate?
a. They will quickly abandon such websites.
b. They will shift over to their PCs and continue shopping on the websites.
c. They will file complaints with the website owners’ customer service departments.
d. They will file complaints with the Federal Trade Commission (FTC).
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The correct choice from above is option d Consumers are incre...View the full answer
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Related Book For 
Excellence In Business Communication
ISBN: 9780134319056
12th Edition
Authors: John Thill, Courtland Bovee
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