Question: Define two dimensions of process quality. Explain how information systems can improve both of these dimensions. Summarize the ways that information systems can improve the

Define two dimensions of process quality. Explain how information systems can improve both of these dimensions.

Summarize the ways that information systems can improve the process quality of the processes in Figures 2-1 and 2-4. Explain how automation relates to the five components in Figure 2-5.

Describe uses that buyers can make of the data in Figure 2-6.

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