1. A person who is always willing to volunteer for extra work or to help someone else with his or her work is acting consistent with strong.
(a) job performance
(b) self-serving bias
(c) emotional intelligence
(d) organizational citizenship
2. A/an represents a rather intense but short-lived feeling about a person or a situation, whereas a/an describes a more generalized positive or negative state of mind.
(a) stressor; role ambiguity
(b) external locus of control; internal locus of control
(c) self-serving bias; halo effect
(d) emotion; mood
3. Which statement about the job satisfaction–job performance relationship is most true based on research?
(a) A happy worker will be a productive worker.
(b) A productive worker will be a happy worker.
(c) A productive worker well rewarded for performance will be a happy worker.
(d) Th ere is no relationship between being happy and being productive in a job.