1. A team performing very creative and unstructured tasks is most likely to succeed using.
(a) a decentralized communication network
(b) decisions by majority rule
(c) decisions by minority rule
(d) more task than maintenance activities
2. One way for a manager to build positive norms within a team is to __________.
(a) act as a positive role model
(b) increase group size
(c) introduce groupthink
(d) isolate the team

3. Th e best way to try to increase the cohesiveness of a team would be to.
(a) start competition with other groups
(b) add more members
(c) reduce isolation from other groups
(d) increase the diversity of members
4. A decision is one in which all members agree on the course of action to be taken.
(a) consensus
(b) unanimous
(c) majority
(d) synergy