1. An eff ective manager is someone who helps others to achieve high levels of both and.
(a) pay; satisfaction
(b) performance; satisfaction
(c) performance; pay
(d) pay; quality work life

2. is the active oversight by boards of directors of top management decisions in such areas as corporate strategy and fi nancial reporting.
(a) Value chain analysis
(b) Productivity
(c) Outsourcing
(d) Corporate governance
3. When a manager denies promotion to a qualified worker simply because of personally disliking her because she is Hispanic, this is an example of.
(a) discrimination
(b) workforce diversity
(c) self-management
(d) a free-agent economy
4. A company buys cloth in one country, has designs made in another country, has the garments sewn in another country, and sells the fi nished product in yet other countries. Th is fi rm is actively engaging in the practice of .
(a) job migration
(b) performance eff ectiveness
(c) value creation
(d) global sourcing