1. Th e intellectual capital equation states: Intellectual Capital =......................... × Commitment.
(a) Diversity
(b) Confi dence
(c) Competency
(d) Communication
2. If the direction in managerial work today is away from command and control, what is it toward?
(a) coaching and facilitating
(b) telling and selling
(c) pushing and pulling
(d) carrot and stick

3. Th e manager’s role in the “upside-down pyramid” view of organizations is best described as providing so that operating workers can directly serve .
(a) direction; top management
(b) leadership; organizational goals
(c) support; customers
(d) agendas; networking
4 When a team leader clarifi es desired work targets and deadlines for a work team, he or she is fulfi lling the management function of .
(a) planning
(b) delegating
(c) controlling
(d) supervising