1. Pluralism and the absence of discrimination and prejudice in policies and practices are two important hallmarks of.
(a) the glass ceiling effect
(b) a multicultural organization
(c) quality circles
(d) affirmative action
2. means that an organization fully integrates members of minority cultures and majority cultures.
(a) Equal employment opportunity
(b) Affirmative action
(c) Symbolic leadership
(d) Pluralism
3. When members of the marketing department stick close to one another, as well as share jokes and even a slang language, the likelihood is that a/an subculture is forming.
(a) occupational 

(b) generational
(c) gender 

(d) ethnic
4. When someone experiences culture shock on a study abroad trip, the first stage is likely to be one of anxiety caused by confusion in the new cultural setting. What is the next stage in culture shock?
(a) Experiencing a sense of confidence from small
victories in dealing with differences.
(b) Displaying outright irritation and anger at the ways of this new culture.
(c) Wanting to give up and go home immediately.
(d) Accepting reality and enjoying the good and bad aspects.