1. Which statement is most consistent with arguments that diversity is good for organizations?
(a) Having a diverse workforce guarantees success.
(b) Diversity is easy to manage because it is already valued by all people.
(c) Diverse workforces are good at dealing with diverse customers.
(d) When workforces are diverse, organizations can spend less on training.
2. When members of minority cultures feel that they have to behave similar to the ways of the majority culture, this tendency is called .
(a) biculturalism
(b) particularism
(c) the glass ceiling effect
(d) multiculturalism
3. The beliefs that older workers are not creative and prefer routine, low-stress jobs are stereotypes that might create bad feelings among members of
different subcultures in organizations.
(a) gender 

(b) generational
(c) functional 

(d) ethnic
4. Among the three leadership approaches to diversity identified by Thomas, which one is primarily directed at making sure that minorities and women are hired by the organization?
(a) equal employment opportunity
(b) affirmative action
(c) valuing diversity
(d) managing diversity