1. Who is responsible for encoding a message in the communication process?
(a) sender
(b) receiver
(c) observer
(d) consultant
2. Issues of “respect” and “integrity” are associated with in communication.
(a) noise
(b) filtering
(c) credibility
(d) ethnocentrism
3. Which is the best example of a supervisor making feedback descriptive rather than evaluative?
(a) You are a slacker.
(b) You are not responsible.
(c) You cause me lots of problems.
(d) You have been late to work three days this month.
4. When interacting with an angry co-worker who is complaining about a work problem, a manager skilled at active listening would most likely try to.
(a) suggest that the conversation be held at a better time
(b) point out that the conversation would be better held at another location
(c) express displeasure in agreement with the co-worker’s complaint
(d) rephrase the co-worker’s complaint to encourage him to say more