Question: 6 (a) pay; satisfaction (b) performance; satisfaction (c) performance: pay (d) pay: quality of work life and is the use of structures, rules, processes and

6

(a) pay; satisfaction

(b) performance; satisfaction

(c) performance: pay

(d) pay: quality of work life and is the use of structures, rules, processes and oversight to hold an organisation and the people within it to account for their actions.

(a) Value chain analysis

(b) Productivity

(c) Outsourcing

(d) Corporate governance

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