Nancy Godden is the owner of a small florist shop. Orders are taken via electronic sources for three national services that contract with local flower shops to make and deliver the actual flower arrangements. Nancy recently took a class in process management and decided to study the flow for these orders. The steps she found were:

• Order received online

• Order placed in “to- do” box

• Order waits for available arranger

• Arranger takes order to her desk

• Order placed in in- box

• Order waits until arranger has time to make arrangement

• Arranger obtains flowers

• Arranger makes arrangement

• Arrangement put in refrigerator awaiting delivery

• Arrangement waits in refrigerator for delivery van

• Arrangements are loaded in delivery van

• Arrangements are driven to customers’ homes

• Arrangements delivered

• Delivery receipt brought back to shop

• Delivery receipts batched in Nancy’s in- box

• Invoices generated from delivery receipts

REQUIRED:

Using the ASME flowcharting symbols, draw the flow for this process.