The CNO is reviewing patient satisfaction benchmark data from their facility and four similar facilities (see table). What conclusions can they make, given the information? What are the limitations of this information? How could you explain these results to the staff?

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Facility A B D Mean Patient Satisfaction Score (1-40 Scale) 30.85 38.56 23.31 30.62 Home facility 31.42 Standard Deviation Number of Respondents 256 84 5.6 2.4 14.6 10.8 6.6 1,210 369 420