Some executive housekeepers prefer to allow room attendants to work independently, with only one attendant assigned to

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Some executive housekeepers prefer to allow room attendants to work independently, with only one attendant assigned to each room to be cleaned. Others prefer a system that teams two or more attendants together for each room assigned to be cleaned. Those preferring the single attendant system cite the tendency of the team system members to “talk” too much to each other and, thus, not complete their tasks in a timely manner. Those favoring teams point to the increased security provided by having two attendants working together, as well as the advantages of “two sets of eyes” on each room. Discuss at least three additional advantages and disadvantages of each approach.

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Hotel Operations Management

ISBN: 978-0134337623

3rd edition

Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller

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