1. Based on the description in this case, how well would you say Susan Dubin appreciates the scope of human resource management? What, if any, additional skills of an HR professional would you encourage her to develop?

Susan K. Dubin describes herself as someone who enjoys helping others and making her company a positive place to work. Those attitudes have provided a strong basis for her successful career in human resource management. In two different companies, Dubin took on responsibilities for payroll, training, and employee relations. As she built her experience, she established a strong working relationship with Danone Simpson, an insurance agent.
Dubin was impressed with what she saw as Simpson’s “commitment to client services.” So when Simpson prepared to open her own insurance services business, Dubin was interested in signing on. For several years now, Dubin has been HR director for Danone Simpson Insurance Services, which operates from offices in Woodland Hills, California. She also answers questions from clients who call the agency’s HR hotline.