1. The chapter discusses 4 types of changes that organizations typically encounter – technological change, structural change, task change and people change. Which of these did Ms. Burns deal with at Xerox?        

2. The chapter discusses resistance to change and some of the methods managers can use to overcome resistance to change. In your opinion has CEO Burns been a successful change agent so far?

3. Describe the type of organizational culture that Ms. Burns is trying to create at Xerox.

4. In your opinion, has Ursula Burns created a strong or weak, positive or negative culture at Xerox?

5. Communication is a major competency for leaders (Chapter 5). Would you agree that this is a quality Ms. Burns, to have been as effective as she has been so far?

6. One of the characteristics of effective teams (Chapter 11) is the presence of a capable and competent team leader. Would you describe Ms. Burns as an effective team leader?