Question: 1. Would you recommend that the Carters expand their quality program? If so, specifically what form should it take? 2. Assume the Carters want to

1. Would you recommend that the Carters expand their quality program? If so, specifically what form should it take?

2. Assume the Carters want to institute a high performance work system as a test program in one of their stores. Write a one-page outline summarizing important HR practices you think they should focus on.

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