Visualize yourself as an executive at Hudsons Bay Company. Develop a policy to empower customer service desk

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Visualize yourself as an executive at Hudson’s Bay Company. Develop a policy to empower customer service desk associates to resolve customer problems, including the limits to their empowerment. 

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Human Relations Interpersonal Job-Oriented Skills

ISBN: 978-0133547962

4th Canadian edition

Authors: Andrew J. DuBrin, Terri M. Geerinck

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