Design a senu-structured interview questionnaire for a position with which you are extremely familiar, basing the candidate-specific questions on your own resume. Ensure that behavioural, situational, job-knowledge, and workerrequirements questions a.re included. Once you have done so, select a partner. Role-play two selection interviews-one based on your questionnaire and the other based on your partner's questionnaire. The individual who wrote the questions is to play the role of interviewee, with his or her pa rtner serv.ing as the interviewer. Do not forget to build rapport, ask the questions in order, take effective notes, and bring the interview to a close. Once you have con1pleted the two role-plays, critically evaluate each interview

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quest1onna1re.

2 . Create an offer of en1ployment for a successful customer service representative at a call centre, outlining the terrns and conditions of einployment.

Keep in mind that a copy of the letter should be signed and returned by the new hire and that a signed letter of offer becomes an employn1ent contract.