Question: _________ is a systematic, structured improvement approach by all or part of an organization that critically examines, rethinks, and redesigns processes in order to achieve

_________ is a systematic, structured improvement approach by all or part of an organization that critically examines, rethinks, and redesigns processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost.

A. Systems analysis B. Business process management C. Customer relationship management D. Total quality management

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