Baffin Manufacturing Company was concerned about a growing number of defective units being produced. At one time the company had the percentage of defective units down to fewer than 50 per 1,000, but recently rates of defects have been near, or even above, 1 percent. The company decided to graph its defects for the last eight weeks (40 working days), beginning Monday, September 1 through Friday, October 31. The graph follows. 

Baffin Manufacturing Company Quality Control Chart September 1 through October 31 

1. Identify two important trends evident in the quality control chart. 

2. What might management of Baffin do to deal with each trend?

Transcribed Image Text:

1.6 1.4 - 1.2 1 + 0.8 0.6 0.4 + 0.2 + Working Days Percentage Rate of Defects CO