Using the example from Figure 2.2 as a model, you are required to develop a detailed programme using scientific management techniques for any two of the following simple domestic tasks:

■ Booking an airline ticket;

■ Cooking a simple meal (for example spaghetti bolognese);

■ Bathing a small child;

■ Rearranging 100 CDs in some form of order, 10 to each shelf;

■ Washing up after a small dinner party;

■ Renewing your passport.

Discussion

■ What are the potential upsides and downsides of removing operator discretion in this way?

■ Explain with supporting reasons those tasks or activities that you believe are particularly suited to a scientific management approach.

■ How do you feel about carrying out routine tasks on an ongoing basis over which you are given little personal discretion?

Transcribed Image Text:

Figure 2.2 Hanger Insertion Programme: an example of scientific management KEY IDEAS Hanger Insertion ■ The new programme involving the process of hanging merchandise on hangers efficiently and effectively. The purposes of this new programme: ■ To assist the stores in better customer service - by having the merchandise ready to go on the floor, saving space in the stockroom, and creating customer goodwill. To increase the units per hour produced. ■ To perform the job duties as efficiently and effectively as possible.