Your project is to implement a standard customer management system throughout your organization. The sales team manager is your primary customer. You and the sales manager are often in conflict. It was suggested that you try active listening the next time this manager complains to you about the progress of the project. From what you have learned, active listening includes all of the following except:

a. providing feed back to the speaker on your ideas on the topic

b. making eye contact with the speaker

c. watching the body language of the speaker

d. asking questions of the speaker to further your understanding