As a team, consider a retail store, Emery’s Cookies, that makes and sells cookies. The job basically requires people to make cookies, wash dishes and clean, and interact with customers.
a. How could the set of tasks be approached as roles rather than a set of tasks that form one job for all workers?
b. What could be a disadvantage of approaching the tasks as roles?
c. If you can approach the tasks as roles, how would you appraise the workers in this retail situation? How would this fit with the strengths-based approach to performance appraisal?
Each team should take on the role of consultants and provide a report based on these questions to the owner of Emery’s Cookies (your instructor).