A fictional information system is accompanied by a dedicated support system, and there are two people responding

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A fictional information system is accompanied by a dedicated support system, and there are two people responding to users’ requests. Unfortunately, the requests start piling up, and this is a problem for users as well as to the systems manager. Given that the support budget is limited, what would you recommend the manager do?

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Related Book For  answer-question

Modern Systems Analysis And Design

ISBN: 9781292351629

9th Global Edition

Authors: Joe Valacich, Joey George

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