During system integrated testing, it’s determined that the vendor hosting your cloud solution is not meeting the contractual service level agreement. As the business analyst, you first . . .

a. Log the result and assign the matter to an appropriate resource for investigation/resolution.

b. Notify the contract officer assigned to the project, so they can notify the vendor.

c. Notify the vendor that they’ve breached the SLA.

d. Perform the test again to determine if it falls within the Rule of Seconds.