How is quality handled differently in service firms and prod- uct firms? Does quality mean something different

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How is quality handled differently in service firms and prod- uct firms? Does quality mean something different in a ser- vice firm?

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Related Book For  answer-question

Operations And Supply Chain Management For MBAs

ISBN: 9781119355328

6th Edition

Authors: Jack R. Meredith, Scott M. Shafer

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