Tonys Income Tax Service personnel can estimate the time required to complete customers tax returns by using
Question:
Tony’s Income Tax Service personnel can estimate the time required to complete customers’ tax returns by using the following time standards assuming all information is available.
One morning, five customers are waiting, needing the following forms filled out. They arrived in the order A-B-C-D-E.
Use the Excel Sequencing template to answer the following questions:
a. If these customers are processed on a FCFS basis, what is the flow time for each and the average flowtime?
b. If SPT is used, how will these performance metrics differ?
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Related Book For
Operations And Supply Chain Management
ISBN: 9780357131695
2nd Edition
Authors: David A. Collier, James R. Evans
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