A grocery store in a small town has a single check-out counter to service its customers. Customers
Question:
A grocery store in a small town has a single check-out counter to service its customers. Customers wait in a single line at the checkout counter and are served on a first-come, first-served basis. On average, 25 customers per hour arrive at the checkout counter and customer arrivals are assumed to have a Poisson distribution. The employee at the checkout counter can serve the customers at an average rate of 30 customer per hour, with the service time being described by a negative exponential distribution.
Determine:
1. Capacity utilization for the system
2. Average number customers waiting in line (queue)
3. Average time a customer spends in the system (waiting time plus service time)
4. Probability that five customers are in the system
Step by Step Answer:
Operations Management Managing Global Supply Chains
ISBN: 978-1506302935
1st edition
Authors: Ray R. Venkataraman, Jeffrey K. Pinto