The Backwoods Canada company operates a telephone order system for a catalogue of its outdoor clothing products.
Question:
The Backwoods Canada company operates a telephone order system for a catalogue of its outdoor clothing products. The catalogue orders are processed in three stages. In the first stage, the telephone operator enters the order into the computer; in the second stage, the items are secured and batched in the warehouse; and in the final stage, the ordered products are packaged. Errors can be made in orders at any of these stages, and the average percentage of errors that occurs at each stage are as follows.
Stage .............................................. %Errors
1 ......................................................12%
2 ...................................................... 8 %
3 ...................................................... 4%
If an average of 320 telephone orders are processed each day, how many error-less orders will result?
Step by Step Answer:
Operations Management Creating Value Along the Supply Chain
ISBN: 978-1118301173
1st Canadian Edition
Authors: Roberta S. Russell, Bernard W. Taylor, Ignacio Castillo, Navneet Vidyarthi