The table below shows a day in the life of the operations director of a luxury hotel in Malta. How much time is she spending on each operations management activity?

Transcribed Image Text:

Time From To 07:00 07:45 Public areas 07:45 08:00 08:45 10:00 08:00 08:45 Meeting room 10:00 11:00 11:00 14:00 14:00 14:45 14:45 16:00 Location 16:00 17:00 Own office Restaurant terrace HR department Bars, restaurants Own office Facilities Events office Activity Walk around and check; ensure that everything operating to standard. Pool area and reception clean and tidy. Meet most staff on duty, discuss problems Read all performance reports for previous night to become aware of all issues arising. Check e-mails and reply as necessary Daily planning meeting with all department heads (front office, finance, facilities, health club, restaurant, housekeeping). Discuss today's important activities, events and constraints (potential capacity problems, etc.) Meet customers during breakfast, along with food services manager. Ensure adequate capacity available, check quality of food and service Meeting to discuss all recruitment needs for summer season. Review training plans and budgets. Agree capacity requirements for part-time staff Meet customers and check that quality meets their expectations. Visit chef with restaurant manager to pre-empt any capacity or quality problems Finalise plans for a high-profile wedding Meeting with chief engineer to discuss long-term plans and investment appraisal for improvements to air-conditioning system Planning meeting with client and selected managers for a high-profile wedding: Final design of the service package and timetable for this 300-guest event