Visit the website of the European Foundation for Quality Management (www.efqm.org). (a) Look at the companies that
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Visit the website of the European Foundation for Quality Management (www.efqm.org).
(a) Look at the companies that have won or been finalists in the European Quality Awards and try to identify the characteristics which make them ‘excellent’ in the opinion of the EFQM.
(b) Investigate how the EFQM promotes its model for self-assessment purposes.
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Operations Management
ISBN: 9780273708476
5th Edition
Authors: Nigel Slack, Stuart Chambers, Robert Johnston
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