Question: The term higher ups leaps out from this account of J. Crews turnaround. Surveyed associates complain about a lack of face to face contact and

The term “higher ups” leaps out from this account of J. Crew’s turnaround. Surveyed associates complain about a lack of face to face contact and not being asked their opinion. Here is Mickey Dexler removing the “up” and joining the work and conversation on the front lines of J. Crew. Among the changes he enacted, how might this unique communication style be the one that does the most to bring the company to life?

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