What, in your opinion, did Baker hope to accomplish as a result of his conversation with Rennalls?

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  1. What, in your opinion, did Baker hope to accomplish as a result of his conversation with Rennalls? Did he succeed? Why or why not?
  2. Did nonverbal communications play a part in this case? Be specific and give examples.
  3. What could Baker and Rennalls have done to improve the situation described in the case?
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Organizational Behavior and Management

ISBN: 978-0078029462

10th edition

Authors: Robert Konopaske, John M. Ivancevich, Michael T. Matteson

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