Question: 1. What does this case say about the change process and resistance to change in particular? 2. The chapter points out the importance of diagnosis

1. What does this case say about the change process and resistance to change in particular?

2. The chapter points out the importance of diagnosis in the change process. Was proper diagnosis evident here? Is the existing curriculum the problem?

3. The Dean was looking for some innovation. Why didn’t she get it?

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1 The old saying the more things change the more they stay the same has some validity Instructed to innovate the professors reverted to what they knew ... View full answer

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