Questions and Answers of Introduction To Healthcare Quality Management

Read the following article: Reason, J. 2000. “Human Error: Models and Management.” British Medical Journal 320 (7237): 768–70.www.ncbi.nlm.nih.gov/pmc/articles/PMC1117770/pdf/768.pdf. Apply the
Read the description of the wrong-site surgery event in critical concept 8.2 and the root causes identified by the team who conducted the RCA. Conduct a literature review and Internet search for
How do your healthcare providers (e.g., personal physician, nurse practitioner, therapist, retail pharmacist, hospital, emergency department) keep you safe from being harmed by the effects of
Use information on the Leapfrog website (www.hospitalsafetygrade.org) to identify the safety grade given to the hospital nearest your location. Based on what you find, discuss what safety improvement
What does reliability mean to you? In your experience, what healthcare process have you found to be reliable? What process have you found to be unreliable? Explain what is different about the
Consider the failed improvement project in this chapter’s case study when answering the following questions:a. What process changes could be implemented to achieve 80 to 90 percent reliability in
A hospital’s UM committee discovers that the rate of cesarean section births at the hospital is higher than the rate at other hospitals in the region, where more women have vaginal deliveries. The
What UM practices does your health insurance company follow to control costs and ensure the provision of medically necessary services? This information may be available in your insurance benefits
Describe one or more population health care initiatives that could improve health outcomes or reduce factors that affect health outcomes in your county.
Create a population health care improvement project charter for an initiative in the county where you live. (Improvement project charters are discussed in chapter 7.)Provide as much information as
Compare Kotter’s eight-step change management process (www.kotterinc.com/8-step-process-for-leading-change/) with the ADKAR model (www.prosci.com/methodology/adkar). What steps are similar, and
In your work or personal experience, were leaders and management, or the environment, closer to Theory X or to Theory Y? Did you notice any difficulties because of this? Which theory’s values do
If you have work experience and know of a change that was made to effect improvement, classify what was done using the VA action hierarchy tool (chapter 9, exhibit 9.3). Analyze the change based on
Some healthcare organizations post their quality plan on the web. Search the Internet for quality plans from two different types of healthcare organizations (e.g., hospital, long-term care facility,
Consider the cultural assumptions and beliefs underlying a perfectionist mentality:Perfection is always expected; mistakes are not allowed. This assumption can create an environment inhospitable to
Consider the organization you now work in, or if you are not currently employed, consider your last employer. What three words or phrases would you use to describe the company or department culture?

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