Question: 101. When first learning to use the cause-and-effect diagram, many teams will use which of the following approaches to label the major fishbones, or categories,

101. When first learning to use the cause-and-effect diagram, many teams will use which of the following approaches to label the major “fishbones,” or categories, on the diagram?

a. 6 M’s

b. 5 Whys

c. 8D

d. 7 Tools

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