Question: 12. Table 8.1 incorporates general contingency considerations for the inability to carry through a business process: fallback performer: substitute performer if regular performer unavailable

12. Table 8.1 incorporates general contingency considerations for the inability to carry through a business process:

• fallback performer: substitute performer if regular performer unavailable for process execution

• fallback process (no IT): alternative process if IT support inaccessible for process execution

• process abortion: action if IT support fails during process execution

• process rollback: action if beneficiary wishes to retract the process transaction

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