2. Certain processes are “interface processes” (Sect. 12.2 (e)): they are concerned with the handing over and receipt of information and goods between links or partners in the supply chain. These processes can be identified and subsequently analyzed at the flowchart level to ensure both operational and informational compatibility and complementarity between links.

• From an organizational perspective, what is the best way to coordinate interface processes and process interfaces?

• From a process perspective, such coordination is itself a process. What function or organizational unit would be the owner (or co-owner) of such processes?

• From a supply chain perspective, some links are intermediaries, such as transportation or data transfer networks. How should these intermediaries and their requirements be integrated into the B2B interfaces?