3. In Sect. 13.8 two examples have been given of a redesigned neighborhood within the telesales process flowchart and process activity table (PAT).

(a) Carry out an independent redesign of the relevant process neighborhood for each of the improvements detailed in Tables 13.4, 13.5 and 13.6.

(b) Is it possible to incorporate all the improvements together into the telesales process?

(c) Would this create an unnecessarily complex process?

(d) Do some of them create contradictions when redesigning a process neighborhood?

(e) How could improvements be prioritized if it is felt that not all of them can be implemented at one time?

(f) Ultimately, could this lead to the creation of more than one telesales process?