2. In Sect. 13.13 we have illustrated a four-level design focus maturation analysis for the telesales process within the framework of a Wholesale enterprise.

(a) Select a process from the "Hotel Front Desk" reference model (Table 3.2) and perform a two-level analysis: (1) process within main function; (2) process within major function ("Hotel Front Desk Management").

(b) Repeat the exercise selecting processes from different main functions.

(c) Select a process from the "Purchasing" reference model (Table 3.3) and perform a two-level analysis: (1) process within main function; (2) process within major function ("Procurement/Purchasing").

(d) Repeat the exercise selecting processes from different main functions.