1. Describe the concept of the hidden factory. How can realization that the hidden factory exits help managers?

2. What is the purpose of a supplier certification or qualification program? What is the difference between a supplier certification program and a supplier development program?

3. Describe the concept referred to as supplier alliances. How does this concept differ from the traditional form of the supplier-customer relationship?

4. The statement has been made that “A quality system is not just a series of boxes and arrows. It is an interconnected, interdisciplinary network of people, technology, procedures, markets, customers, facilities, legal requirements, reporting requirements, and assets that interact to achieve an end. “What does this statement mean to you?

5. Describe the purpose of a Pareto Chart. Describe an instance (other than the one in the book) in which a Pareto Chart could be effectively used.

6. Describe the purpose of the matrix diagram. In what ways is the matrix diagram a brainstorming tool?