Make research the differences between clinical quality and customer service quality, specifically in long-term care. Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.

Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)

Discuss the overall quality of customer service offered at the nursing home (as evident by customer complaint inspection results).

Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey inspection results).

Discuss appropriate techniques that you would use to improve quality of customer service offered at the nursing home.

Discuss appropriate techniques that you would use to improve quality of clinical care in the nursing home.

https://www.cms.gov/Medicare/CMS-Forms/CMS-Forms/downloads/cms2567.pdf http://www.cdc.gov/nchs/nnhs.htm

Answer rating: 100% (QA)

Clinical Quality Customer Service Clinical quality and customer service quality are usually assumed to mean the same thing most of the time This is because both the concepts involve provision of care ... View the full answer