Multiple choice questions:

1) A high rate of employee turnover indicates that:

A) Employees of the organization leave jobs frequently.

B) Pay packages of employees are at par with that of industry.

C) The employees' retention ratio is also high.

D) Employees also participate in the decision making process.

2) Which of the following statements most accurately describes the company's "climate for action?"

A) A corporate culture that encourages communication, change, and growth

B) A corporate culture that is focused on strong, top-down command and control

C) A corporate culture which is aimed exclusively at period earnings

D) A corporate culture that encourages physical activity, sports and recreation to improve employee health and morale

3) In a balanced scorecard, which of the following is a key performance indicator of the financial perspective?

A) hours of employee training

B) Number of warranty claims

C) Percentage of market share

D) Return on investment

4) In a balanced scorecard, which of the following is a key performance indicator of the internal business perspective?

A) hours of employee training

B) Number of warranty claims

C) Percentage of market share

D) Return on investment

5) The goal of the balanced scorecard is to:

A) Maximize profits.

B) Maximize operational efficiency.

C) Develop a set of organizational performance measures.

D) Increase the market share and maximize shareholders' wealth.