Question: Write a note on an activity you performed recently, that is an example of a broken process that caused you pain. This could be a

Write a note on an activity you performed recently, that is an example of a broken process that caused you pain. This could be a process you either performed once or on a regular basis – such as a university process.

Take a critical look at the process; identify at least two steps in the process that needs to be re-engineered. Start by noting what that is and the modification/change you will make.

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